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Joined: Wed Dec 10, 2014 5:20 pm


Post by hany » Fri Apr 08, 2016 12:10 pm

Murus refund policy

You are strongly encouraged to install and run the free Murus Lite before buying Murus Basic and Murus Pro.
Even if it lacks some features, Murus Lite allows you to get used to Murus, to PF, to their logic and structure. Documentation, help, video tutorials and support are available for Murus Lite as well.

We will reject all refund requests based on these statements:

- I bought Murus to block connections at application layer.
- I bought Murus thinking it was a magic thing that protects my Mac from XXX malware/trojan/virus.
- I bought Murus to do something that can't be done as clearly explained in Murus documentation or tutorials.
- I bought Murus but it does not run on my Windows laptop.

These refund requests will be probably considered abuse and will not get any answer.
We will accept all other refund requests, as usual, because we do care about our customers.
If you do not understand or do not like or do not accept this policy then you can mail us and we can have a chat. We are open minded people, you know, we are Mac users. :)

The Murus Team